General Terms and Conditions of Sale for Image Consulting Services

General Terms and Conditions of Sale for Image Consulting Services

  1. Purpose of the Contract:

These general terms and conditions govern the provision of image consulting services between the provider Styletta By EMNA HUSSEIN and the client for each specific service selected.

  1. Definition of Services:

Each service is described in detail on the website, including: colorimetry, wardrobe sorting, morphology analysis, shopping assistance, personal and professional style analysis, private workshops, business services such as team buildings and corporate workshops, etc.

Styletta by EMNA HUSSEIN offers image consulting services for individuals and businesses based in Cairo, with in-person sessions available. We also provide a wide range of online services accessible to clients worldwide.

  1. Pricing Conditions:

The prices are specifically defined for each service in the appropriate section of the website.

The available payment methods are:

  • Credit Card Payment: The client can pay by credit or debit card through the secure external payment platform GPG checkout.
  • Bank Transfer: Styletta will provide its bank details to allow clients to make transfers directly from their accounts.
  • PayPal Payment: Styletta offers payment via PayPal upon the client’s request.
  • Cash Payment: Cash payment is notably accepted for in-person services.
  • Installment Payment for Business Services: Installment payment is reserved for companies. The conditions will be stated in the contract between the client and Styletta.
  1. Reservation Terms:

Reservations for services are made through an online form or direct contact. The reservation is effective after validation by SMS or email from Styletta.

The image consulting service will begin after the receipt of the full amount in advance or a deposit subject to a mutual agreement between both parties.

  1. Client’s Commitments and Obligations:

The client is required to:

  • Provide Accurate Information: The client agrees to provide precise and honest information about their preferences, needs, and goals concerning the image consulting service.
  • Respect Schedules and Appointments: Adhere to the agreed-upon schedules for online or in-person consultation sessions, wardrobe sorting appointments, style analyses, etc.
  • Actively Collaborate: Participate actively during image consulting sessions by sharing impressions, asking questions, and following the recommendations provided by the image consultant.
  • Confidentiality: Respect the confidentiality of the information shared during consultations and refrain from disclosing personal details to third parties without authorization.
  • Adhere to Established Rules: Follow the established rules for cancellations, appointment changes, or agreed-upon payment terms.
  • Apply the Given Advice: Attempt to apply the recommendations and advice provided by the image consultant to achieve the best results and fully benefit from the service.
  • Provide Constructive Feedback: Offer constructive feedback on image consulting sessions to improve the service and enhance the client experience.

If any of these conditions are not met, Styletta reserves the right to cancel the contract without refunding the deposit or the amount paid by the client.

  1. Provider’s Commitments and Obligations:

Styletta’s commitments are:

  • Quality of Services: Provide high-quality image consulting services using skills, expertise, and experience to meet the specific needs of each client.
  • Confidentiality: Ensure the confidentiality of the information shared by clients during consultation sessions or any other exchange, respecting each individual’s privacy.
  • Listening and Understanding: Listen attentively to clients’ needs, concerns, and goals to offer personalized and tailored advice that meets their expectations.
  • Respect of Commitments: Adhere to agreed-upon schedules for appointments, be punctual, and respect deadlines to provide promised results or recommendations.
  • Clear Communication: Provide clear and understandable explanations of the given recommendations, targeted objectives, and steps to follow to achieve the set goals.
  • Follow-up and Support: Provide comprehensive follow-up support for one month after the conclusion of image consulting sessions to address any additional questions and offer assistance as needed.
  • Professionalism: Act with professionalism, respect, and empathy towards each client, considering their needs and providing a positive experience.
  • Review and Improvement: Be open to client feedback to improve services and ensure a better client experience in the future.

Styletta commits to fully refunding the client in case of non-compliance with these listed commitments.

  1. Cancellation and Refund Policy:

The cancellation and refund conditions in case the client or provider cancels are detailed in sections 5 and 6.

  1. Intellectual Property:

The Intellectual Property Rights are:

  • Ownership of Contents: All contents, documents, visual or written materials provided as part of the image consulting services remain your company’s intellectual property unless otherwise specified.
  • Personal Use: Clients are authorized to use the contents and documents provided for strictly personal purposes, related to their own individual or professional development.
  • Usage Restrictions: Explicitly prohibit the reproduction, distribution, modification, or public dissemination of the provided contents without prior written authorization.
  • Commercial Use: Specify that using the contents for commercial purposes, selling, reproducing for third parties, or any other use for profit is strictly prohibited without explicit authorization.
  • Confidentiality: Remind that the confidentiality of shared contents and documents must be maintained and that their use should not compromise the confidentiality of information exchanged during consultations.
  • Moral Right: Mention that you retain the moral right over the provided contents, which includes the right to be identified as the author and the right to oppose any modification or abusive use of the contents.
  1. Confidentiality:

The provisions regarding the confidentiality of the information exchanged during the services are stated.

  1. Disputes and Jurisdiction:

The competent jurisdiction in case of dispute and the methods of resolving differences will be defined by applicable local and international laws.